Refund policy

Tradsew Return & Exchange Policy

Return Policy

We do not entertain requests for returns. However, in case you receive a damaged product or one that doesn't fit you perfectly you can exchange it for another product. Please read the guidelines below for exchange. 

Exchange Policy

We use standard EUR sizes to help you pick the perfect size. However, if you need to exchange your item for a different size, please follow these steps:

  1. Eligibility: Exchanges must be requested within 7 days of receiving your order. Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is required.
  2. Exchange Fee: We charge a nominal fee of Rs 100/- for processing the exchange shipment. This fee helps us maintain a seamless exchange process and solely covers the shipment costs incurred for delivery. By charging this minimal amount, we ensure that we can continue offering you hassle-free exchanges, making it easy and convenient to get the right size!
  3. Exchange Limitations: Exchanges can be made for another size of the same style only. If your desired size is unavailable, you may exchange it for another style of similar value.
  4. Initiating an Exchange: Contact us at support@tradsew.com. Include your desired exchange piece and size on the invoice. Returns must be sent to the following address: TRADSEW
    56/10, Jyoti Bala Bhavan,
    Deep Nagar, Ganaur, Sonipat,
    131001, Haryana, India.

Pickup Service

We offer a pickup service for exchanges in several areas, but this may not be available in all locations due to logistical reasons.

  1. If Pickup Service is Available:
    • The pickup service is provided only once and maximum two attempts will be made. If the package is not accepted by the pickup agent, you will need to send it back yourself.
    • Ensure the item is in its original packaging with the return label attached.
  2. If Pickup Service is Not Available:
    • You are responsible for sending the item back to us.
    • Ensure the return package is in its original condition and securely attach the provided return label.

Shipping Address for Self-Returns

TRADSEW 56/10, Jyoti Bala Bhavan, Deep Nagar, Ganaur, Sonipat, Haryana, 131101, India.

 

Important Notes:

  • Retain the return receipt or proof of shipment, as it is essential for processing your exchange.
  • Products that do not meet our packaging and labeling requirements will not be accepted.

For any assistance, contact our customer support team at support@tradsew.com or WhatsApp/call +91-9996291403.

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-tailored juttis
  • Special orders or personalized items
  • Products showing signs of wear and tear

Ensure your item is unworn, unused, with tags, and in its original packaging for a successful exchange. Contact us if you have questions about your specific item.

Sale Items

No exchanges or returns on sale products. Items bought on sale will not be exchanged or returned.

Returns Policy

 We do not entertain refund and cancellation requests. You can only exchange the ordered items as per the instructions above. 

No exchanges or returns on International Orders.

NOTE: During festivals, pandemics or adverse weather conditions your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.

Contact Information: